Your QJ Motor backed by law and factory.
Carrera Motos S.A.S. offers QJ Motor official warranty in Colombia in accordance with the Consumer Statute (Law 1480/2011) and the importer's published terms.
Factory backing by displacement.
QJ Motor sets two general factory warranty terms based on the model's displacement (whichever comes first between time and mileage).
Models under 250 cc
Models 250 cc or larger
Consumer Statute + importer terms.
Minimum legal warranty
Every motorcycle imported and sold in Colombia carries a legally binding warranty under Law 1480/2011 (Consumer Statute). It covers manufacturing defects under the vehicle's normal use.
QJ Motor manufacturer warranty
On top of the legal framework, we offer the manufacturer's terms: 2 years or 30,000 km for models 250 cc or larger; 1 year or 20,000 km for models under 250 cc (whichever comes first).
Component-by-component detail
Specific components (suspension, tires, cables) carry their own terms. The full detail is delivered printed with the motorcycle at the time of delivery.
General coverage of the official warranty.
QJ Motor sets two general terms based on model displacement: for motorcycles 250 cc or larger, warranty of 2 years or 30,000 km (whichever comes first); for motorcycles under 250 cc, 1 year or 20,000 km (whichever comes first). Specific components (suspension, tires, cables) have their own terms detailed in the manufacturer's documentation delivered with your motorcycle.
General exclusions under the legal and technical framework.
Consumables and wear from normal use
Consumable and wear components listed by the manufacturer are NOT covered by warranty: air filter (and its element), front and rear sprockets, drive chain, spark plugs, drive belt, light bulbs, fuses, all control cables, brake pads and shoes, clutch friction plates, full-vehicle plastic parts, and fluids (engine oil, brake fluid, hydraulic oil, coolant). Normal tread wear on tires is likewise not covered. Their replacement is part of the scheduled maintenance plan.
Misuse, modifications and force majeure
Not covered: accidents, overloading, unauthorized racing use, unapproved electrical or mechanical modifications, force majeure damage (earthquake, hurricane, fire), or damage from oils or parts not specified by QJ Motor.
Repairs outside the authorized network
A repair, disassembly or adjustment outside the Carrera Motos authorized network that causes or worsens damage may affect the manufacturer's warranty on the components serviced. This does not limit your rights under the legal warranty (Law 1480/2011).
Maintenance outside the manufacturer plan
Failure to follow the scheduled maintenance plan may affect the manufacturer's warranty on the components whose damage stems directly from that failure. Your legal warranty (Law 1480/2011) remains in full force. The exact plan (initial check-up and mileage-based inspections) is printed in the motorcycle's documentation and confirmed at the time of delivery.
QJ Motor warranty: what people ask us most.
Consult full T&C in store or with legal team.
The general terms by displacement and component-by-component coverage are delivered printed with the motorcycle at the time of delivery, along with the manufacturer's scheduled maintenance plan. For legal questions about specific scope, email juridica@carrera.com.co.